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Home My Account Support centre Recommended practice

Adoption recommended practice

  • Top tips
  • Communication checklist
  • Hear from our experts
  • Submit a question

Drive adoption

Top tips on driving adoption

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Start by identifying what the change means for your users.

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Share links to where users can self-learn how to use.

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Create awareness so users know what’s coming and why.

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Remind users to watch out for updates to the service via. the prompts in the app.

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Provide step-by step instructions on how to get started.

Communication checklist

Here is a checklist of 10 things you may need to communicate to your end users to ensure the best experience:

the date when the service will be ready for use

how to order a compatible headset if they don’t already have one

when the current service will be switched off

reminder to save meeting recordings from the existing service

replacing invitations of existing meetings with the new service

how to personalise the account, i.e.: profile picture, audio PIN, time zone and language

when and why to use the mobile app, desktop app and web browser to schedule a meeting

how to join a meeting and the different options, i.e.: mobile, desktop app and VoIP vs. PSTN dial-in

a quick guide to in-meeting controls

where to access training and who to contact for support.

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Hear from our experts

Creating awareness and early engagement for new technology

01:22

The importance of choice based training

01:44

Adoption Assets Library>>

Further support required?

Submit your question here
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