FAQs
Can I cancel the event/change the event date after it has been booked?
Yes, simply contact the Virtual Events team at: virtualevents@bt.com.
Please note that cancellation charges may apply:
- more than 48 hours’ notice – No charge
- between 24 and 48 hours – 50% of the event fee
- less than 24 hours’ notice – 100% of the event fee.
How do I retrieve the confirmation email with event details? I have lost the email.
Contact the Virtual Events team at: virtualevents@bt.com. Your confirmation email will be re-sent to you.
How do I request the recording to be sent to attendees after the event?
Request the recording web link be made available to attendees at the time of booking the event. Make sure you tick the appropriate checkbox on the booking form.
Can participants ask questions to presenters?
Yes, participants can ask their questions in the chat window. As the presenter mode will be on, they can’t engage with speakers over audio.
How do I access Q&A and attendee list after the event?
You can request a Q&A report and attendee list be made available to you after the event. Make sure you select the appropriate options in the booking form.
How do I request for the event summary report to be sent to additional recipient(s)?
Contact the Virtual Events team at: virtualevents@bt.com to request a summary report to be sent to additional recipients.