What's new?

• Multi line Support in Webex Calling using Virtual Lines enables users to place and receive calls with different numbers. They can see all the lines assigned to their devices in one place. Virtual lines enable Webex Calling administrators to create lines without requiring a license and user ID or email address. You can assign these lines to the user's devices and Webex App as multiline feature. Refer to Cisco’s Multi line support in Webex Calling using virtual lines article for more details.

 

• Enable configuration of Multi line across Webex Calling locations. Webex Calling administrators can configure shared lines and virtual lines on the user’s devices and the Webex App for locations different than the user’s home location. When a call is placed by selecting the line, the call is routed from the PSTN connection to the location where the number belongs. For more information, see Configuration of shared lines and virtual lines across locations.

 

• Webex Meetings Integration on MPP 8800 Series introduces the following Webex Meetings features on MPP:
  • Ability to join Webex Meeting via MPP by clicking on meeting join button.
  • Ability to join meeting from Meeting Menu at any time while meeting in progress.
  • Disable telephony functions like hold, conference, and transfer while in a meeting.
  • Ability to view participants in the meeting.

To learn more about this feature, see Cisco Video Phone 8875.

 

• Location filtering for Devices in Control Hub allows filtering the Devices tab by Webex Calling Location.

 

• Webex Calling Hot Desking support for 8875. An MPP 8875 assigned to a Workspace enabled for Hot Desking allows user to acquire this device as their personal device. When Hot-desked, the user's Webex Meetings and Webex Calling features are available on this device. For more information, see Configure Hot Desking and Use a shared desk phone.

 

• Webex Calling for Chrome is available to all Webex Calling users with a Professional license. Visit Chrome Webstore and search for Webex Calling for Chrome to add it as an extension into your Chrome and Edge Chromium browser. The extension works on desktop operating systems that support Chrome and Edge Chromium. For details, check Cisco’s article on Webex Calling for Chrome.

 

• Enable Autoanswer option for the Receptionist client feature allows the receptionist client to turn the autoanswer option to on or off for outbound and inbound calls. This feature is currently available in the United States and Canada.

Refer to Cisco’s article on Get started with your Receptionist Client for more information.

 

• Support Hebrew prompts in Webex Calling allows customers in Israel and the users calling them to have a localized experience. To learn more, go to Cisco’s article on Languages Webex supports.

 

• Support for Announcement Repository enables administrators to create an organization-level pool of announcements. Later make these announcements can be made available to Webex Calling services, such as:
  • Auto attendant greetings
  • Call Queue greetings
  • Music on Hold
  • End-user announcements such as voicemail

For details, see Manage Announcement Repository.

What do you need to do?

• Review the above features
• Bookmark our website so you don't miss out on updates and actions you may need to take. You can also register your details to receive future Webex service notifications.