What's new?

• Provisioning API Enhancements—Move numbers across locations. This Webex Calling API facilitates users to retain their number once they change the location by allowing an administrator to move their numbers across locations. To learn more, go to Cisco’s Webex for Developers page.

• Webex Calling Analytics - Near Real Time Detailed Call Records Delivery enables an API that allows you to query your call records within 5 minutes of ending the call, for up-to-date information on your Webex Calling deployment. Use this data for:
  • internal reporting
  • integration with third-party tools
  • analytics
  • monitoring of Webex Calling calls in near real time.

• Webex Calling Organization Settings API allows partner administrators to read, write, and modify the Webex Calling settings for a particular organization.

To learn how to configure this API, click here.

• Support for shared line appearance on Webex App allows the Control Hub administrator to:
  • support a fixed number of assignable lines in the Webex App.
  • provision other users line as shared line appearance on Webex App (as in MPP phone).

Go to Shared line appearance for Webex App to learn more.

• Customer-managed devices - additional capabilities and generic device support such as the ability to assign customer-managed devices to user profiles allow to add shared lines, and a generic device profile. For more information, see Add your customer managed device.

• Support for digital fax partner solution. Imagicle enables you with digital fax capabilities in Control Hub. For more information on imagicle, clik here. Go to Cisco’s article to add your customer managed device.

• Certify VG420 ATA devices with Webex Calling. Cisco VG420 ATA are modular ATA devices that are designed to provide high-density analog services to large enterprise and campus environments. For more details, see Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub.

• Full screen experience for administering users is now set in Control Hub as the default experience for administrators.

• Consistent search for workspace devices across Webex App and devices is now available when performing a search for workspace devices.

• Support Cisco MPP 8875 on Webex Calling. The new MPP 8875 video phone has:
  • rich Webex Calling feature support
  • onboarding to Webex Cloud for features like reboot and remote PRT
  • initial Webex Meetings integration with one button to join and view the participant list
  • Webex directory search
  • Webex unified call history.

For more details, see Supported devices for Webex Calling, and Cisco Video Phone 8875.

• Oracle Session Border Controllers (SBC) support for Webex Calling Local Gateway are available for Premises-based PSTN. For more information, see the Certificate Based Trunks section in Configure Trunks, Route Groups, and Dial Plans for Webex Calling.

• This feature provides Native Webex Calling registration for Webex video devices including Desk Pro/Hub and Room Systems. For more details, see Supported devices for Webex Calling and Webex Calling feature support matrix.

• Group Call Management enables you with free and advanced call queue capabilities to support team call handling services with high call volume. This feature should not be activated without consultation with BT design teams as it could impact your wider service. To activate this feature, contact your BT Account Manager. For more details, see Overview of Group Call Management.

• Migrating CUP My contacts to Webex Appeared Calling App users (Broadsoft UC-One) allows you to migrate your CUP contacts to the Webex Contact Service so that they are accessible from the Webex App. Send an email to webexcalling-phd@cisco.com and include your organization ID in the email to receive an exported csv file and instruction on to import your contacts to Webex Control Hub.

• Webex Calling call queue analytics and reports are now available including:
  • how many calls were abandoned
  • the average time that the callers spent waiting in call queues
  • total number of incoming calls.

For more information, see Call Queue section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details.

• Call feature Dashboards in Control Hub: Auto Attendant feature enables you to view data for auto attendants set up in your organization, such as:
  • number of calls during and after business hours
  • number of calls routed to auto attendants
  • busiest time of the day and more.

For more information, go to Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio.

• Full screen experience for users is the right-hand panel (RHP) experience in Control Hub which has been migrated to a full-screen experience. 

What do you need to do?

• Review the above features
• Bookmark our website so you don't miss out on updates and actions you may need to take. You can also register your details to receive future Webex service notifications.