What's new?
- Enhanced Singlewire integration for Webex Calling including group support
Simplifies the configuration and deployment for the Singlewire on Webex Calling platform and provides a mechanism to push a partial configuration to the Singlewire server to aid with the on-site provisioning of Singlewire.
For details, see Configure and modify device settings in Webex Calling.
- Support Line Assignments on MPP KEMs
Use this feature to map lines assigned to the MPP device to Line Keys on the MPP Key Expansion Modules (key expansion module).
For details, see Configure layouts for Cisco MPP devices in Control Hub.
- Adding additional audit logs to administrator activities through Control Hub
This feature provides audit event captures across all provisioning events related to Webex Calling. Webex Calling addresses capturing the provisioning events for administrator activities through provisioning APIs. This request tracks events in the Admin Audit logs to provide an audit trail on the event, the changes made, and the impacted resources.
For details, see Review your administrator activity log in Control Hub.
- Support Cisco Voice Gateway VG410 ATA in Webex Calling
Webex Calling will support Cisco Voice Gateway VG410 ATA devices.
For details, see Supported devices for Webex Calling.
- Call Pickup notifications in Webex App clients for Call Pickup groups
This feature enables notifications on Webex App when there are incoming calls for members of a call pickup group. Customer administrators can create a call pickup group on the Control Hub and select different options to get notification for the group. Depending on this setting, Webex Calling users receive a notification alert on their clients when a call comes in for any member of the pickup group. Users can then answer the call from a pop-up notification toast on the Webex App client.
For details, see Enhance teamwork using call pickup group.
- Update on displaying Calling Providers in Control Hub
You can now see the Calling Providers and their associated offers in Control Hub. This new view allow customers and partners to easily understand the geographic coverage of Calling Providers for End User numbers along with service, Toll Free and non-geographic numbers.
For details, see Get Started with the Cisco Calling Plans.
- Caller ID Number Selection
This feature provides a flexibility to select an external Caller ID number while making an outgoing call. The user can decide whether to use their own direct line number, location number, Call Queue number or Hunt Group number based on the purpose of the call. The administrator can define the numbers available for external Caller ID selection.
This feature is currently available for Webex App on mobile.
For details, see the following articles:
• Specify caller ID options for users and workspaces
• Manage User Calling Data
• Manage hunt groups in Control Hub
• Webex Customer Experience Basic
• Feature access codes for Webex Calling.
- Configure Call Pickup notifications in Webex App and MPP devices for Call Pickup groups
This feature enables notifications on Webex App and MPP devices when there are incoming calls for members of a call pickup group. Customer administrators can create a call pickup group on the Control Hub and select different options to get notification for the group. Depending on this setting, Webex Calling users receive a notification alert on their clients when a call comes in for any member of the pickup group. Users can then answer the call from a pop-up notification toast on the Webex App client using softkey on the MPP devices or dialing existing feature access code(FAC).
For details, see Enhance teamwork using call pickup group.
- Access workspace license through Control Hub and API to view license usage
Today, creating a workspace consumes a Common Area license without the need to select a subscription. This limits the association of a specific workspace license with a particular subscription and tracking of the workspace license consumption.
This feature allows administrators to assign workspace license to a specific subscription and view the workspace license usage in the Control Hub. You can also assign the workspace license using an API from the developer.webex.com. This feature is beneficial for customers with multiple subscriptions looking to derive the license usage for a specific subscription.
For details, see Configure and manage Webex Calling devices and Add your customer-managed device.
- Assign workspace license to a specific subscription
You are now required to pick a Webex Calling subscription to associate the device to the workspace. When using the Migrate Enterprise phones to Multiplatform (MPP) firmware tool, download the latest device template from the tool prior to uploading a CSV.
- Promote workspace license to professional license capability
The administrators can now assign a professional license to a Workspace. You can upgrade an existing workspace (Common Area) license to professional. The upgrading provides a workspace with all the capabilities of a professional license without the need for purchasing a new license.
For details, see the following articles:
• Features available by license type for Webex Calling
• Configure and manage Webex Calling devices
• Add your customer-managed device
• Add your partner-managed device
• Upgrade a workspace's Webex Calling license
