What's new?
- API Provisioning: Announcement Repository
Adding support for administrators to create an organisation-level pool of announcements and media. For details, see Announcement Repository.
- New Auto-Attendant Announcement Options
Now Administrators can upload Announcements for use with their Webex Calling Auto-Attendants. Once uploaded, administrators can select the required announcements during the Auto-Attendant configuration in the Control Hub.
For details, see Manage auto attendants in Control Hub.
- Modify Location Subscription ID
Administrators can now move locations between subscriptions with a Calling License from a suspended subscription to an active one without reaching to the support team.
For details, see Modify Location Subscription for Cisco Calling Plans from Control Hub.
- Cisco MPP Firmware 12.0.2
The new firmware supports these features:
• Hot Desking feature support for 88xx desktop IP Phones.
• New soft keys to drop participants from the participant list in the ad-hoc conference functionality.
• New soft keys in a Webex meeting to list participants, mute/unmute oneself (88xx only except Cisco 8875).
- Call Transfer and Visual Voicemail in Webex Calling for Chrome
As a Webex Calling for Chrome user, you can transfer calls using the consult transfer and blind transfer options. These options enable you to transfer calls to your coworkers or your mobile devices.
Webex Calling for Chrome also offers Visual Voicemail. If voicemail is enabled on the Webex Calling for Chrome client by using message waiting indicator, you can see the voicemail messages that you received. Also, you can listen to your messages or see a transcript of the voicemail anytime from the client.
For details, see Webex Calling for Chrome and Webex Calling for Chrome | Release Notes.
- Some user settings in Calling User Portal are available in Control Hub
Administrators can configure the following user settings in the Control Hub directly, without cross-launching to the Calling User Portal.
• Do Not Disturb
• Anonymous Call Rejection
• Calling Time Zone for Users and Workspace
For details, see Turn on do not disturb for users, Prevent users from getting anonymous calls, and Change time zone of user and workspace devices.
- Enhancement to Custom Contact Group List
Webex Calling now allows adding location features like Hunt Group to the custom contact group list. The list is visible in the Receptionist Client.
For details, see Webex for developers.
- Add Polycom Sound Station IP 5000, 6000 to Webex Calling
Webex Calling now supports adding Polycom Sound Station IP 5000 and 6000 as Cisco Managed device in Control Hub.
For details, see Supported devices for Webex Calling.
- Some user settings in Calling User Portal are available in Control Hub
Administrators can configure the following user settings in the Control Hub directly, without cross-launching to the Calling User Portal.
• Schedules
• Call notify
For details, see Create schedules for call settings and Enable call notification for users.
- New global filters in Detailed Call History analytics
Adding the following global filters to the Detailed Call History section in Calling analytics:
• User Name
• Email
• Endpoint Type
• Device Type
For details see Calling Detailed Call History Report section in the Reports for Your Cloud Collaboration Portfolio.
- Webex Calling Media Quality report
You can now find the media quality metrics of call legs, such as audio jitter, video packet loss, connection used, and more with the Webex Calling Media Quality report.
For details see Calling Media Quality Report section in the Reports for Your Cloud Collaboration Portfolio and Troubleshoot Webex Calling Media Quality in Control Hub.
- New call ID fields in Calling Detailed Call History report
The Calling Detailed Call History report is updated with the following call ID fields to help you correlate between originating and terminating call records:
• Local call ID
• Remote call ID
• Network call ID
• Related call ID
• User number
• Call outcome
• Call outcome reason
For details see Calling Detailed Call History Report section in the Reports for Your Cloud Collaboration Portfolio.
- Call Recording on Virtual Lines
Call recording on virtual lines allows you to record calls on virtual lines. All conversations happening on the virtual lines are recorded and saved for later use. With this feature, you can keep a record of important business conversations, monitor customer interactions, and ensure compliance with industry regulations.
For details, see Manage call recording for Webex Calling users.
- Additional languages supported for voicemail transcription
Extending the voicemail transcription support to French, German, and Spanish, in addition to the English language.
For more information, see Voicemail transcription for Webex Calling
- Support for Third-Party DECT Devices
This feature adds third-party device support for Yealink DECT models such as W52B, W56B, W60B, and W70B.
For more information, see Supported devices for Webex Calling.
- Some user settings in Calling User Portal are available in Control Hub
Administrators can configure the following user settings in the Control Hub directly, without cross-launching to the Calling User Portal.
• Priority Alert
• Sequential Ring
• Selectively Accept Calls
• Selectively Reject Calls
• Selectively Forward Calls
For more information, see Set up priority alert for users, Set up sequential ring for users, Set up selective call acceptance for users, Set up selective call rejection for users, and Set up selective call forward for users.
- All the call settings in Calling User Portal are available in User Hub (the new end-user portal)
To provide an intuitive and simplified experience, all the call settings have been incorporated, which are available in the Calling User Portal, into a new unified portal called User Hub. Users can access and configure the following call settings through the User Hub.
• Voicemail
• Schedules
• Time zone
• Email and Announcement language
• Do not disturb
• Call forwarding
• Call waiting
• Anonymous call rejection
• Barge-in
• Block caller ID
• Call notify
• Priority alert
• Selectively accept, reject, and forward calls
• Sequential ring
• Simultaneous ring
• Single number reach
• Hoteling
• Executive
• Executive assistant service
• Receptionist console
The cross-launch experience to the Calling User Portal from the settings.webex.com will be removed soon.
- Support for Music On Hold at the user level
Music on Hold is currently available for locations, where all users who are a part of the location inherit the music. With this feature, the administrators can provision music on hold for individual users.
For details, see Configure music-on-hold settings from Control Hub.
