For users
In-meeting experience
- Manual Closed Captioning with CART. Communication access real-time translation (CART) is when trained human captioners manually transcribe speech to text. Currently, although Webex already allows third-party manual closed captioning, it is generally done via the multimedia panel, not the closed captions (CC) box. This new solution will provide a way for the host to allow third-party manual captions to show up in the CC box (and captions panel) via an API token (caption link). This way, it is much more convenient, and just like with automated captioning, as a user you can change the CC font size and background colour, and resize and move it.
This feature will be released with limited availability. If you would like to enable it , please contact the BTMeetings support to submit a provisioning ticket request.
Limitations and restrictions
This feature is supported in:
• Meetings, webinars & PMRs on desktop (PC, Mac), mobile (iOS, Android), web, VDI.
• Please note that the control for the host to enable manual captions is only supported on desktop, but all platforms (desktop, mobile, web, VDI) support showing the manual captions themselves in the CC box and captions panel.
This feature is NOT supported in:
• Admin or user preference settings (please note that the existing collaboration restrictions settings in Control Hub for closed captions will apply to both automated and manual captions; there are no granular settings just for manual captions).
• Recordings or post-meeting pages.
• Webex devices, Webex App, Webex Suite meeting platform, and webinars in webcast mode (these platforms will always show automated captions regardless of whether manual captions is enabled).
• End-to-end-encrypted meetings (please note that automated captions are not supported in these meetings either).
• Breakout sessions (please note that automated captions are not yet supported in breakout sessions either).
• Old clients (if manual transcript is enabled, users on old clients cannot see any captions, neither automated nor manual).
• Real-time translation.
- Sign Language Interpretation. Meetings will now support a basic version of the sign language interpretation feature that has already been released in the Webex Suite meeting platform. With this feature, as a host you can assign or remove user(s) as sign language interpreter(s) during the meeting, which will essentially sync the stage for everyone, so that they will see a default layout of interpreter(s) on stage, along with the active speaker and any shared content. This is just the default layout, and users can still edit their own view by removing or adding users on stage.
Limitations:
• If the host already has 8 videos on the stage, the “make sign language interpreter” option will be greyed out. The host would need to remove one user from the stage in order to add a new sign language interpreter.
• If the host, cohost, or sign language interpreter edits the display name of the sign language interpreter, such as removing the word "interpreter" from the name, then this interpreter would be considered a normal user. However, this user would remain on stage until the host removes them.
• Hosts can only identify and remove interpreters who were added using the same language.
Example: the original host's preferred language in Webex was set to English, and this host added a sign language interpreter. If another user (whose preferred language in Webex was set to Chinese) is assigned as the new host, then this new host cannot remove the interpreter that the original host added.
