Egain provisioning manager
Video tutorial
Viewing agent details
05:11
Video tutorial
Changing an agent's Finesse password
02:24
Video tutorial
Changing an agents team
03:32
Video tutorial
Adding multiple agents to a team
02:58
Video tutorial
Changing an agent's skill group and attribute
05:05
Video tutorial
Adding multiple agents to an attribute
05:10
Video tutorial
Viewing advanced desktop settings
04:33
Video tutorial
Copying an agent
04:11
Video tutorial
Creating a new agent
04:37
Video tutorial
Managing a supervisor
04:58
Video tutorial
Promoting agent to supervisor
01:32
Egain reporting
Video tutorial
Accessing egain
03:02
Video tutorial
Egain landing page
03:02
Video tutorial
Running historical reports
08:41
Video tutorial
Running realtime reports
06:48
Video tutorial
Creating linked reports
03:06
Video tutorial
Enabling thresholds
03:10
Video tutorial
Scheduling reports
04:59
Video tutorial
Copying and editing reports
09:12
Video tutorial
Building a report using the report builder
07:10
Video tutorial
Creating custom parameter sets
06:24
Video tutorial
Reporting dashboards
05:15