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Home My Account Support centre Cloud Contact next generation

Cloud Contact next generation

Cloud based contact centre platform allowing you to connect with your customers via chat, email and voice call.

BT reference BT Cloud Contact Centre

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Overview

Cloud contact centre solution that lets your customers connect through chat, text, social, email, or call. Features include OneDesktop, Remote agent, Dashboard and 24/7 self-service with an option to pass from a virtual agent to a live agent if required. Learn more >

IMPORTANT: You will need to sign in with your BT Cloud Contact next generation login details to view the guides and training videos.

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