Call history and voicemail

Your call history is located in the center of the calls experience and shows a list of past calls (including missed calls). 

Go to Calls > History. From any call in the list, select More actions  > Call back  to begin a call automatically. 

You can also chat with that contact, add them to speed dial, and add them to your contacts all from the More actions   menu.

1. Go to Calls  > History.
2. Hover over the call you'd like to remove and select More actions  > Remove from view.

Removing a call from your call history removes it from view on all your devices. Admins can still retrieve call data from removed calls.

Note: your call history is available if you have an Enterprise Voice or Business Voice license as part of your Microsoft 365 subscription.

Your voicemail is a familiar tool for getting the most out of your calling experience in Teams. To access your voicemail, go to Calls  > History and then select Voicemail.

Call someone back by hovering over a voicemail and selecting Call  or by selecting More actions  and choosing Call back  .

When you select a voicemail, you can review and access details and other information all on the right side of Teams.

From here you can:

• listen to your voicemails by using the playback controls at the bottom
• review your voicemail summaries and transcripts (if available)
• call someone back by using the call controls under the contact details at the top
• customise voicemail settings (such as recording a greeting and specifying call answering rules).

• Users can listen to protected voicemail messages by opening the message in Outlook, Outlook on the web, or Outlook for Android or iOS.
• These messages are marked as Private in Outlook and can only be opened by the intended recipient.
• Users can reply to the voicemail but can’t forward it to someone not included in the original message.

Remember, protected voicemail ensures confidentiality and control over sensitive messages!