Getting started with making a call

Select either Video call  or Audio call Calls button. Any call can be a video call or an audio-only call. It's always up to you. 

Answering a call is simple too. Just select Video call  or Audio call when prompted. When someone calls you, you'll get a notification that lets you accept or decline the call.

With one click, you can make any chat into a call in Teams. When you're in a chat, select Video call  or Audio call  in the upper-right corner of Teams. The person you are chatting with (or the people, if it's a group chat) will receive a call from you.  

• Access your call history and quickly call anyone back from the list. Go to Calls  and review the History section in the center of the screen. Select any item from the list and then choose Call  in the Details section on the right side of Teams.
• From your speed dial, you can quickly call people that you previously saved to this list. To access your speed dial, go to Calls  and then find the Speed dial section on the right side of Teams.
  
• From your voicemail, you can quickly call back anyone who left a message. To access your voicemail, go to History and select the Voicemail button in the upper-right corner. You can call someone back from your voicemail by selecting More actions  next to their name > Call back  from the call history list, or by clicking Call  under the contact details.
• To view your contacts, click Calls  > Contacts in the upper-left of Teams. From here, you can call anyone by selecting Call  to the right of their name.
  

If you have a calling plan enabled, you can call anyone from Teams.

To dial a number from Teams, go to Calls  , and then enter the number of the person you want to reach by using the dial pad located on the left. Then click Call  .  

You can also type the name of a person or group and call them from the dial pad.

Throughout the Teams app, you will find profile pictures of people you're connected with. (Sometimes people choose avatars or you might just see their initials.)

At any time, you can mouse over a profile picture and you will see options to make a video or an audio-only call to that person. Choose one of those options and your call will begin.

At the top of Teams, type "/call" in the box and then enter a name or number. When you make your selection, the call will begin automatically.

In this way, you can quickly find people or groups and make a call to them.

Note: if you're in a Teams call on your mobile device, the device's screen won't turn off if you don't navigate away from the call window (or if you navigate away but come back before it turns off). If you turn off your screen during a call, you'll stay connected but the device will lock.