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Home My Account Support centre Recommended practice

Adoption recommended practice

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  • Best practices
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Drive adoption

Top tips on driving adoption

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Start by identifying what the change means for your users.

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Share links to where users can self-learn how to use.

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Create awareness so users know what’s coming and why.

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Remind users to watch out for updates to the service via. the prompts in the app.

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Provide step-by step instructions on how to get started.

Hear from our experts

Creating awareness and early engagement for new technology

01:22

The importance of choice based training

01:44

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