Value-add apps for cloud contact centres
Boost your customer experience and add value to your cloud-based customer contact solution with a choice of integrated applications.
Référence BT Cloud Contact Applications
Catégorie Centre de contacts cloud
Maximising your customer contact investment is a key priority.
So, whatever you need, we offer multiple value-add applications to support your business goals and boost your customer experience.
- a range of digital, mobile and social channels that deliver faster customer resolution, reduce your costs and improve your customer experience
- AI-powered self-service solutions that deliver smarter customer engagement across every channel
- a digital messaging platform that builds, delivers and orchestrates your customer interactions
- a range of advanced speech recognition applications that offer a natural way of interacting with self-service platforms.