Value-add apps for cloud contact centres

Boost your customer experience and add value to your cloud-based customer contact solution with a choice of integrated applications.

Référence BT Cloud Contact Applications
Catégorie Centre de contacts cloud

Maximising your customer contact investment is a key priority.

So, whatever you need, we offer multiple value-add applications to support your business goals and boost your customer experience.

Choose from:

  • a range of digital, mobile and social channels that deliver faster customer resolution, reduce your costs and improve your customer experience
  • AI-powered self-service solutions that deliver smarter customer engagement across every channel
  • a digital messaging platform that builds, delivers and orchestrates your customer interactions
  • a range of advanced speech recognition applications that offer a natural way of interacting with self-service platforms.