Genesys cloud contact centres

Secure private cloud contact centre solution on a pay-as-you-go basis

Référence BT Cloud Contact Genesys
Catégorie Centre de contacts cloud
  • Hosted and delivered from our global data centres, Cloud Contact Genesys delivers a complete customer contact service with consistent, seamless and personalised experiences across all touch-points. And we make sure there’s always alignment between the stage and type of customer journey. Your agents just need a network connection, browser and phone, and they can work from anywhere.
  • This secure private cloud solution combines our automated service delivery with Genesys SMART use cases. By templating design, processes, footprint, deployment and support, we reduce unknown elements, accelerate roll-out and speed time-to-value, so you can move quickly with confidence.