Contact centre optimisation

Improve your operational performance and customer engagement with Optimise Contact – available in the cloud or onsite - to make better decisions, increase productivity and improve your customer experience.

Optimise Contact: 

• uses insight to identify any  inefficiencies, understand root causes and take action
• makes sure you have the right people, with the right skills, at the right time to help your customers
• improves your customer experience by reducing handling times and putting your customers through to the employees who can answer their enquiries first time
• reduces costs by spending less time on dispute management with recorded calls and identifying and correcting any inefficiencies with call analytics.