Contact centre optimisation
Improve your customer engagement and contact centre performance.
Référence BT Optimise Contact
Catégorie Centre de contacts cloud
Improve your operational performance and customer engagement with Optimise Contact – available in the cloud or onsite - to make better decisions, increase productivity and improve your customer experience.
- uses insight to identify any inefficiencies, understand root causes and take action
- makes sure you have the right people, with the right skills, at the right time to help your customers
- improves your customer experience by reducing handling times and putting your customers through to the employees who can answer their enquiries first time
- reduces costs by spending less time on dispute management with recorded calls and identifying and correcting any inefficiencies with call analytics.