Optimisez votre centre de contact grâce aux communications unifiées

Découvrez comment la collaboration peut enrichir votre service client.

Vue d'ensemble

Vous devez intégrer vos services de collaboration aux technologies de votre centre de contact afin de renforcer le succès de vos activités et d’améliorer la satisfaction des clients.

Et si vous pouviez intégrer vos communications unifiées et vos plateformes de centre de contact à une interface simple et unique, offrant une expérience client plus personnalisée, efficace et rentable?

Vos agents pourraient ainsi contacter leurs collègues, leurs superviseurs et d’autres unités commerciales par messagerie instantanée, afin de s’informer ou de les inclure sans devoir mettre les clients en attente ou les transférer.

Vous pourriez aussi étendre les capacités de partage d’écran ou de contrôle distant afin de guider vos clients étape par étape, au lieu de devoir leur dicter le processus.

Nous proposons une gamme de produits vous permettant d’étendre votre service client au-delà des murs de votre centre de contact.

Produits présentés

A scalable, multichannel contact centre allowing you to scale the number of agents you need quickly, while only paying for what you use on a per agent, per month basis.

Cloud Contact Cisco is built to handle large volumes of customer interactions but it’s also flexible enough to get you started quickly with only 50 agents through a single, easy-to-use multimedia interface.

Network your back-office experts into the front office environment so that your customers with complex needs are directed to the people best suited to deal with them.

We make it easy to have your contact centre in the cloud, making your organisation more customer-focused.

Want to know more?

Get in contact with one of our experts to discuss your needs

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Our cloud-based voice and collaboration platform gives you voice, instant messaging and presence, video and desktop sharing on a pay-per-user, per month basis.

We can offer you:  

  • a single global price including user, shared connectivity to the platform and centralised PSTN breakout
  • self-service administration though My Account and fast, accurate deployment with our Bulk Load Tool
  • the ability to quickly add other applications, such as Cisco Spark
  • data centres around the world – dual data centres, geographically separated in North America, UK and Asia Pacific managing over 200,000 users
  • security and compliance capabilities that meet ISO27001 standards.

How your customers feel about you depends on how their experience of you matches their expectations.

Our consulting experts can review your contact centre operations to evaluate the effectiveness of your tools and technologies, your agent productivity, your key performance metrics and your internal processes. We spot gaps between your business goals and operations, help you deliver a more efficient customer experience and help you get the most from your current investments.

By working with us, you get a transformation roadmap that will make it easy for your customers to reach you, while optimising your operations to reduce costs and boost agent productivity.

Want to know more?

Get in contact with one of our experts to discuss your needs

Contact a specialist

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