Utilisez le cloud pour améliorer l'expérience de vos clients

Personnalisez l'expérience de vos clients sans accroître la complexité ni les coûts.

Vue d'ensemble

À mesure que vos consommateurs deviennent plus exigeants et souhaitent communiquer avec vous à travers plusieurs moyens de communication (à domicile et en déplacement), vos centres de contact doivent devenir plus flexibles.

Vous souhaitez générer de nouvelles recettes et personnaliser votre expérience client, mais sans ajouter de la complexité ni augmenter les coûts pour votre centre de contact.

Que diriez-vous de pouvoir unifier vos systèmes de front-office et vos services administratifs, ce qui vous permettrait d'aiguiller les agents en fonction de la demande rapidement et en toute simplicité ? Par ailleurs, n'aimeriez-vous pas pouvoir payer uniquement pour les services que vous utilisez ?

Vous pouvez ainsi créer le mélange parfait d'interactions voix, vidéo, messagerie électronique et Web (chat et partage de pages, par exemple), puis les intégrer à votre système CRM existant et à vos plates-formes de centre d'appels historiques. 

Nos solutions de centres de contact cloud aident des milliers d'entreprises appartenant à de nombreux secteurs différents et implantées partout dans le monde à améliorer leur expérience client et augmenter la productivité de leurs agents, tout en réduisant les coûts et les risques. Voilà pourquoi nous sommes leader dans le domaine des centres de contact cloud et disposons de l'expérience et de l'expertise nécessaires pour les faire fonctionner pour vous et votre entreprise.

Produits présentés

A scalable, multichannel contact centre allowing you to scale the number of agents you need quickly, while only paying for what you use on a per agent, per month basis.

Cloud Contact Cisco is built to handle large volumes of customer interactions but it’s also flexible enough to get you started quickly with only 50 agents through a single, easy-to-use multimedia interface.

Network your back-office experts into the front office environment so that your customers with complex needs are directed to the people best suited to deal with them.

We make it easy to have your contact centre in the cloud, making your organisation more customer-focused.

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A multichannel, ‘out of the box’ cloud contact centre which lets you scale the number of agents you need quickly, while only paying for what you need on a per agent, per month basis.

You only need a network connection, browser and a phone.

You can add new agents or amend call-routing rules in seconds, so you keep full service even if, for whatever reason, your staff can’t get to work.

You can integrate old and new applications and services, and get rapid, high quality information through a single, intuitive interface.

Cloud Contact doesn’t mean total change – it can overlay your existing contact centre infrastructure seamlessly, and grow as your business evolves.

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Voice. Visual. Text. You can have self-service covered and integrated into your overall customer service experience.

Give your customers the power of personalised, continuous, context-aware conversations across different channels (IVR, messaging / Chatbot, mobile, web), as well as different interactions (informational and transactional).

With Auto Contact, you can have:

  • state-of-the-art text and speech recognition, powered by natural language
  • dynamic personalisation that presents menu options based on likely user intent.

Which gives you harmonious integration with your overall customer experience, so your agents don’t miss a beat when your customers need transfer to live assistance.

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How your customers feel about you depends on how their experience of you matches their expectations.

Our consulting experts can review your contact centre operations to evaluate the effectiveness of your tools and technologies, your agent productivity, your key performance metrics and your internal processes. We spot gaps between your business goals and operations, help you deliver a more efficient customer experience and help you get the most from your current investments.

By working with us, you get a transformation roadmap that will make it easy for your customers to reach you, while optimising your operations to reduce costs and boost agent productivity.

Want to know more?

Get in contact with one of our experts to discuss your needs

Contact a specialist

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