From artificial to augmented intelligence: Enhancing the human touch
Using augmented intelligence to improve the experience of both the customer and agent.
AI has moved far beyond simply automating tasks to reduce costs, to supporting and enhancing human understanding.
Redefining AI to mean ‘augmented intelligence’, our opinion piece explores how global organisations can harness its capabilities to achieve their customer experience strategy goals. From filtering low-value tasks away from agents, to supporting agents with relevant data in real time, AI is transforming every step of the customer journey.
It’s now time to investigate how to make AI a reality in your business.
Read our opinion paper to explore the possibilities.