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Boost customer experiences with the cloud

Your customers’ demands are continually evolving and your legacy systems may struggle to adapt fast enough to keep up with the ever-shifting landscape of suppliers and technologies.

  • Our approach
  • Use cases
  • Insights
  • Our experts

我们的方法

客户的需求在不断演变，您的系统需要尽最大可能作出快速的变化来满足，同时还要兼顾复杂地供应商网络和不断升级发展的技术。

您希望以更快的速度调整客服中心的功能和覆盖范围，同时确保为客户和代理提供始终如一的优质服务，无意外停机。

管理多个供应商关系是复杂的。如果出现问题，准确找到负责解决的人员十分困难。结果，您花费大量时间解决技术问题，但却分散了核心业务精力。

我们能助您提供一流的客户体验，同时降低您的成本。我们的一体式云客服中心解决方案为您提供能解决任何问题的单点统一资源。并且您将能够轻松部署市场领先的客服中心，保持其流畅运行，以提供始终如一的优质客户服务。.

77% consumers want organisations to offer different channels to meet their needs.”

The Autonomous Customer 2021 research from Cisco and BT

Meet the experts

Want to know more? Connect with our team.

Riccy Sidoli

Riccy Sidoli
Senior Manager, Customer Contact solutions Technology

Riccy is responsible for product management and development of our global customer contact portfolio.

Richard Atherton

Richard Atherton
Senior Manager, Cloud Contact

Richard is globally responsible for the commercial, supplier and delivery management for our Cloud Contact Cisco product.

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