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Your My Account username is the username you use to log in to the BT My Account portal.

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This should be a number that we can contact you on during office hours. We will only use this number if we wish to contact you to discuss your issue.

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Please provide any other information that you think might help us understand the problem you are having. This will help us to identify what is wrong and fix it as quickly as possible.

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If you are you having a problem and need some help then please complete this form and submit it to the My Account Servicedesk. If your issue is urgent please don’t use this form but call the helpdesk on the numbers provided in the FAQs.

This form needs to be completed in English as our Servicedesk only operate in English.

Please note that this form is only to provide support for My Account users.  The My Account Service desk will only accept access requests from a BT representative, so please do not use this form to request access as your request will not be progressed, if you need to get access to My Account then please in the first instance talk to your Account Manager.