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My Account

Manage your global and managed services online.

BT reference My Account


My Account is your online window to BT. It  allows you to manage your business products and services online.

It’s safe, secure and easy to use putting you in control of the data you need.

Key features:

  • By placing all your information and services in one secure place there’s no need for multiple web sites, logins and passwords
  • Manage your inventory, request and tickets against your services
  • Access a range of applications that provide reporting and status information for your services
  • Get access to your service alerts and notifications based upon real time data


Please contact your BT Account Manager, to discuss and arrange your access requirements. There are many tools available within My Account and we need to ensure you have the correct ones for your service, your BT Account Manager can help in defining what you need.

Please click here to see BT's policy on privacy and cookies.

At BT we are serious about guarding the security of your personal data. We take all appropriate measures to protect any data you give us or that is generated for a transaction. These measures include the use of a secure server and encryption when necessary.

This can be reset from the Login page. Please follow these instructions:

  1. On the login page, click the link "Forgot password".
  2. On the following page submit your username and email address
  3. Then on the following page submit your security answer.

You will be emailed a temporary password, which will enable you to log in and change it to a new password of your choice.

You can get a reminder of your Username yourself. Please follow these instructions:

  1. On the login page, click the link "Forgot username".
  2. On the next page submit your name and email address, and if you can remember it, your password.
  3. Tick the box if you cannot remember your password.

Your Username will be emailed to you at the address your originally registered at.

My Account is our online service portal that covers many of BT's global products and services. If you would like to know more, in the first instance please go to the My Account overview section, or contact your BT Account Manager.

Help desk phone numbers

Please browse our guides and if you can't resolve your questions.