Sie wollen auch den Überblick über alle verschiedenen Kanäle behalten, indem Sie Ihre Agenten nahtlos zwischen ihnen wechseln lassen - aber das ist eine schwierige Aufgabe.
Was wäre, wenn Sie ein integriertes und durchgängiges Kundenerlebnis über mehrere Touchpoints hinweg schaffen könnten, einschließlich Sprache, Video und Social Media?
Wir können Ihnen helfen, Ihre gesamte Kundenbeziehung zu verstehen, die richtige Technologie zur richtigen Zeit einzusetzen, um Ihr Kundenengagement zu verbessern und Ihren Mitarbeitern einen einzigen Desktop zu bieten, der alle Gespräche für einen bestimmten Kunden anzeigt.
A scalable, multichannel contact centre allowing you to scale the number of agents you need quickly, while only paying for what you use on a per agent, per month basis.
Cloud Contact Cisco is built to handle large volumes of customer interactions but it’s also flexible enough to get you started quickly with only 50 agents through a single, easy-to-use multimedia interface.
Network your back-office experts into the front office environment so that your customers with complex needs are directed to the people best suited to deal with them.
We make it easy to have your contact centre in the cloud, making your organisation more customer-focused.
A multichannel, ‘out of the box’ cloud contact centre which lets you scale the number of agents you need quickly, while only paying for what you need on a per agent, per month basis.
You only need a network connection, browser and a phone.
You can add new agents or amend call-routing rules in seconds, so you keep full service even if, for whatever reason, your staff can’t get to work.
You can integrate old and new applications and services, and get rapid, high quality information through a single, intuitive interface.
Cloud Contact doesn’t mean total change – it can overlay your existing contact centre infrastructure seamlessly, and grow as your business evolves.
Voice. Visual. Text. You can have self-service covered and integrated into your overall customer service experience.
Give your customers the power of personalised, continuous, context-aware conversations across different channels (IVR, messaging / Chatbot, mobile, web), as well as different interactions (informational and transactional).
With Auto Contact, you can have:
Which gives you harmonious integration with your overall customer experience, so your agents don’t miss a beat when your customers need transfer to live assistance.
You need to make sure that when a customer calls, they get a response first time, every time. If you fail, you could lose them.
How your customers feel about you depends on how their experience of you matches their expectations.
Our consulting experts can review your contact centre operations to evaluate the effectiveness of your tools and technologies, your agent productivity, your key performance metrics and your internal processes. We spot gaps between your business goals and operations, help you deliver a more efficient customer experience and help you get the most from your current investments.
By working with us, you get a transformation roadmap that will make it easy for your customers to reach you, while optimising your operations to reduce costs and boost agent productivity.