Service Desk Americas

This questionnaire won’t create an automatic incident, just send a request to Service Desk.

The preferred method is use BT portal (this option raises incident automatically)

Note:  For critical incidents (P1 and P2) request an incident and give a heads up call Service Desk at  +1 866 497 6329 or +55 11 4700 1950.

Business Impact:

• Priority 1: Service Unavailable
• Priority 2: Partial Outage
• Priority 3: Service Degradation
• Priority 4: Request for Information