Service Desk Americas

Incident report process

Report an Incident – Voice

Please, fill in the fields below to report an incident for Voice issue.

Do not enter text in this field if you are a real human

Organisation name

Location/Site ID

Business Impact

P1 P2 P3 P4

Contact name

Call back phone number

Has the service worked before? If so, when did it stop?

User Affected

MAC# (12-digit tag below hard phone or in Jabber CSF)

Extension number

Service affected

Issue description

Is there any error message? What?

Information provided will be treated in accordance with our Privacy policy

I am interested in receiving further communications from BT.

This questionnaire won’t create an automatic incident, just send a request to Service Desk.

The preferred method is use BT portal (this option raises incident automatically)

Note: For critical incidents (P1 and P2) request an incident and give a heads up call Service Desk at +1 866 497 6329 or +55 11 4700 1950.

Business Impact:

Priority 1: Service Unavailable
Priority 2: Partial Outage
Priority 3: Service Degradation
Priority 4: Request for Information

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Service Desk Americas

Incident report process

Report an Incident – Voice

This questionnaire won’t create an automatic incident, just send a request to Service Desk.

Business Impact:

For the home

For Wholesale

For business

BT Group

Small and medium business

Corporate

Public sector

BT Regional Sites

Help and support

BT Local Business

Contact BT

Regulatory and legal statements

Sitemap

Business broadband

Full Fibre broadband

BT Business Community

LinkedIn

Twitter

YouTube