Report an Incident – Voice
Please, fill in the fields below to report an incident for Voice issue.This questionnaire won’t create an automatic incident, just send a request to Service Desk.
The preferred method is use BT portal (this option raises incident automatically)
Note: For critical incidents (P1 and P2) request an incident and give a heads up call Service Desk at +1 866 497 6329 or +55 11 4700 1950.
Business Impact:
- Priority 1: Service Unavailable
- Priority 2: Partial Outage
- Priority 3: Service Degradation
- Priority 4: Request for Information
