Check that you have selected the correct meeting details and input them correctly.
Ensure you have a strong internet connection.
Skype for Business
Professional online meetings built for business. Skype makes it easy to stay in touch. Talk. Chat. Collaborate.
BT reference
One Cloud Microsoft
Category
Cloud collaboration
Overview
Skype for Business lets you quickly connect with others across your company or people around the world. It’s about bringing visual experience to our calls and meetings, through video and screen sharing and making it easy to find each other and communicate.
Instant Messaging
- See your contacts online status
- Start a secure individual or group chat instantly.
Phone
- Click on your contact for an instant voice or video call
- Use the keypad to dial-out to an external contact.
Voicemail
- Access new voicemail messages from a link received by email.
Conferencing
- Schedule audio conference calls using Outlook
- Share your screen during meetings
- Switch on your video for a face-to-face experience
- Connect with a meeting room using the new conference rooms.
Why can’t I join the meeting?
Why can’t I share my screen?
You may need to ask the host to give you ’Presenter’ permissions so you can start sharing. Ask the presenter to check your permissions within the Skype for Business meeting.
Why can’t I hear anyone / they can’t hear me?
There are a few factors that can affect the audio on your call. Firstly, check that you have the correct settings on your PC for the audio and that your headset is correctly plugged in.
You might also want to check your internet, slow internet speeds can cause lagging in your audio, especially if you are sharing video. Try switching to an audio only option if you have low bandwidth.
Why can’t anyone see my video / my video is breaking up?
Check that your internet connection is strong enough to allow the broadcast of video through the browser. If your connection is weak this will cause the video to drop. Try to connect with an ethernet cable or change to a different wi-fi connection.
Why can’t I download the app?
The app is a free public download, available on both Google Play and Apple App Stores, but can only be downloaded by devices running a supported Operating System (OS). If you are unable to download the app from the store, your device is probably running an older operating system (OS).
Why can’t I join the meeting?
Check that you have entered the meeting details correctly and that you have a wi-fi or mobile data connection. If you only have a mobile data connection, check that you have ‘Use mobile data’ enabled in the app settings.
If your device does not have access to a wi-fi or mobile data connection, please refer to the meeting invite and dial into the meeting using a phone.
Why am I experiencing poor or variable audio quality on a Skype for Business call?
The quality of the sound on your conference call will depend on the quality of your wi-fi or mobile data connection. If you are on a weak data signal or move into an area where your signal strength drops, you may experience poor audio quality.
Training
Duration
25 minutes.
Available downloads
Compatability
Requires iOS 9.3 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, 9.7-inch iPad Pro, 9.7-inch iPad Pro Wi-Fi + Cellular, iPad Wi-Fi (5th generation), iPad Wi-Fi + Cellular (5th generation), 12.9-inch iPad Pro (2nd generation), 12.9-inch iPad Pro Wi‑Fi + Cellular (2nd generation), 10.5-inch iPad Pro, 10.5-inch iPad Pro Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation), iPad Pro (11-inch), iPad Pro (11-inch), iPad Pro (12.9-inch) (3rd generation), iPad Pro (12.9-inch) (3rd generation) and iPod touch (6th generation).
Compatability
Requires iOS 9.3 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, 9.7-inch iPad Pro, 9.7-inch iPad Pro Wi-Fi + Cellular, iPad Wi-Fi (5th generation), iPad Wi-Fi + Cellular (5th generation), 12.9-inch iPad Pro (2nd generation), 12.9-inch iPad Pro Wi‑Fi + Cellular (2nd generation), 10.5-inch iPad Pro, 10.5-inch iPad Pro Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation), iPad Pro (11-inch), iPad Pro (11-inch), iPad Pro (12.9-inch) (3rd generation), iPad Pro (12.9-inch) (3rd generation) and iPod touch (6th generation).
Compatability
Varies with device.
Help desk phone numbers
Please browse our guide and if you can't resolve your questions, contact one of our global helpdesk advisers.
