You can contact the help desk to get your organisation set up. If your organisation already has an account with us, you can get access by getting approval from your billing administrator.
How do I get authorised to use View My Bill Online?
How do I log in to View My Bill Online?
After signing up for an account, you’ll be emailed a password. You can log in to check the status of your accounts 24x7x365. If you're logging in for the first time, you’ll be prompted to change your password.
How do I change my password?
After accessing VMBOL, click on 'Change My Password', which is located on the login or home page. You’ll then be prompted to enter your old password, your new password, and retype your new password to confirm it. Then click the 'Submit' button.
How do I get my most recent invoice?
You can do this using the online billing system (VMBOL). Simply login and click on the ‘Download My Most Recent Invoice’ link under ‘Your Quick Links’.
If you manage multiple accounts, you click ‘Invoices’, then ‘View All Invoices’ in ‘My Corporate Hierarchy’, then the folder icon of the account number, then the invoice number you wish to view.
If you can’t access VMBOL or experience any other problems, please contact our billing team on 0800 778877 – option 3. help desk
How do I get an overview of usage?
Log in to VMBOL, then click on ‘Recent Usage’. This page will show you the charges to your account by category, such as audio or web . To get more information, click on the category in blue text.
How do I get a list of participants?
To get a list of participants for a particular meeting, follow the instructions for ‘Get a breakdown of charges for a particular conference’.
If you need to get a list of participants in a billing period or under a certain account number, it is best to generate a conference analysis and connections report. This report exports a spreadsheet (in CSV format) that lists who joined a meeting, the date and time they connected, how long they stayed, and how much each individual connection or feature cost.
