The pandemic has catapulted us all into a more digital way of life.
It’s important to understand how far consumer behaviour and expectations have changed in this short and turbulent period.
We explore how your agents are affected by handling more complex and impassioned conversations with people under pressure. We’ll also share how according to them their current contact centre technology is falling short of what they need to do a good job.
Please complete your details to download the white paper
The forecast is cloudy with a chance of AI
Our new Autonomous Customer 2021 research with Cisco looks at how consumer behaviour has changed and how handling complex and impassioned conversations with people under pressure has affected agents.