Incident and event management

Service Intelligence gives you end-to-end visibility across your entire ICT estate no matter where it is and who's supplying it.

Referencia de BT Service Intelligence

It can be tough to diagnose problems, but our Service Intelligence solution correlates alarms from multiple sources to rapidly pinpoint any faults, regardless of supplier.

It quickly isolates the fault domain and identifies the root cause in seconds, rather than months. And it displays this information in a context-aware, intuitive, visually rich dashboard. 

Service Intelligence can remove fault management costs, as well as save revenue lost from associated ‘down-time’. It’s vendor- and technology-agnostic and is an intelligent aggregation tool that utilises existing management tool data to deliver a 360 degree view on the health of your sites globally.