Refuerce su contact center con las comunicaciones unificadas

Descubra cómo la colaboración puede aportar más éxito a su servicio de atención al cliente.

Descripción general

Quiere integrar sus servicios de colaboración con la tecnología del contact center para lograr más éxito operativo y potenciar la satisfacción del cliente.

¿Y si pudiera integrar sus comunicaciones unificadas y las plataformas de contact center en una interfaz  simple para ofrecer al cliente una experiencia más personalizada, eficaz y eficiente?

Sus agentes podrían enviar mensajes instantáneos a sus compañeros, supervisores y otras unidades de negocio para hacer preguntas o incluirles en la llamada sin tener que dejar a los clientes en espera o transferirlos.

También podría ampliar las funcionalidades de pantalla compartida o de control remoto para orientar paso a paso a sus clientes a través de situaciones complejas, en lugar de tener que hablar con ellos a lo largo del proceso.

Contamos con una amplia gama de productos que pueden ayudarle a ampliar su servicio de atención al cliente más allá de las paredes de su contact center.

Featured products

Our cloud-based voice and collaboration platform gives you voice, instant messaging and presence, video and desktop sharing on a pay-per-user, per month basis.

We can offer you:  

  • a single global price including user, shared connectivity to the platform and centralised PSTN breakout
  • self-service administration though My Account and fast, accurate deployment with our Bulk Load Tool
  • the ability to quickly add other applications, such as Cisco Spark
  • data centres around the world – dual data centres, geographically separated in North America, UK and Asia Pacific managing over 200,000 users
  • security and compliance capabilities that meet ISO27001 standards.

A scalable, multichannel contact centre allowing you to scale the number of agents you need quickly, while only paying for what you use on a per agent, per month basis.

Cloud Contact Cisco is built to handle large volumes of customer interactions but it’s also flexible enough to get you started quickly with only 50 agents through a single, easy-to-use multimedia interface.

Network your back-office experts into the front office environment so that your customers with complex needs are directed to the people best suited to deal with them.

We make it easy to have your contact centre in the cloud, making your organisation more customer-focused.

Want to know more?

Get in contact with one of our experts to discuss your needs

Contact a specialist

How your customers feel about you depends on how their experience of you matches their expectations.

Our consulting experts can review your contact centre operations to evaluate the effectiveness of your tools and technologies, your agent productivity, your key performance metrics and your internal processes. We spot gaps between your business goals and operations, help you deliver a more efficient customer experience and help you get the most from your current investments.

By working with us, you get a transformation roadmap that will make it easy for your customers to reach you, while optimising your operations to reduce costs and boost agent productivity.

Want to know more?

Get in contact with one of our experts to discuss your needs

Contact a specialist

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Productos destacados

Our cloud-based voice and collaboration platform gives you voice, instant messaging and presence, video and desktop sharing on a pay-per-user, per month basis.

We can offer you:  

  • a single global price including user, shared connectivity to the platform and centralised PSTN breakout
  • self-service administration though My Account and fast, accurate deployment with our Bulk Load Tool
  • the ability to quickly add other applications, such as Cisco Spark
  • data centres around the world – dual data centres, geographically separated in North America, UK and Asia Pacific managing over 200,000 users
  • security and compliance capabilities that meet ISO27001 standards.

A scalable, multichannel contact centre allowing you to scale the number of agents you need quickly, while only paying for what you use on a per agent, per month basis.

Cloud Contact Cisco is built to handle large volumes of customer interactions but it’s also flexible enough to get you started quickly with only 50 agents through a single, easy-to-use multimedia interface.

Network your back-office experts into the front office environment so that your customers with complex needs are directed to the people best suited to deal with them.

We make it easy to have your contact centre in the cloud, making your organisation more customer-focused.

Want to know more?

Get in contact with one of our experts to discuss your needs

Contact a specialist

How your customers feel about you depends on how their experience of you matches their expectations.

Our consulting experts can review your contact centre operations to evaluate the effectiveness of your tools and technologies, your agent productivity, your key performance metrics and your internal processes. We spot gaps between your business goals and operations, help you deliver a more efficient customer experience and help you get the most from your current investments.

By working with us, you get a transformation roadmap that will make it easy for your customers to reach you, while optimising your operations to reduce costs and boost agent productivity.

Want to know more?

Get in contact with one of our experts to discuss your needs

Contact a specialist