webinaire passé

5 trends in customer experience for 2020

“The phone is dead”. “Millennials never use the phone”. “The future is automation”. Is this fact or fiction?

  • Online
  • 27 Févr. 2020
  • 14:30 - 15:00 GMT

As new contact channels emerge and the capabilities of AI continue to grow, businesses need to decide where to take their contact centre.

But which channels and technologies are worth investing in? How do customers really want to communicate with you?

Our regular Autonomous Customer research has been tracking consumer contact preferences for ten years now, and our experts are ready to share their insight.  Watch our webinar to find out what the trends mean for your business as we explore five key questions: 

  • Is it the end of the road for person-to-person voice calls?
  • Is messaging mania here to stay?
  • Do video and social media for contact have a future?
  • How can businesses build trust and security around identification, verification and payments?
  • What AI-powered technologies are customers ready to accept?

As new contact channels emerge and the capabilities of AI continue to grow, businesses need to decide where to take their contact centre.

But which channels and technologies are worth investing in? How do customers really want to communicate with you?

Our regular Autonomous Customer research has been tracking consumer contact preferences for ten years now, and our experts are ready to share their insight.  Watch our webinar to find out what the trends mean for your business as we explore five key questions: 

  • Is it the end of the road for person-to-person voice calls?
  • Is messaging mania here to stay?
  • Do video and social media for contact have a future?
  • How can businesses build trust and security around identification, verification and payments?
  • What AI-powered technologies are customers ready to accept?

Please enter your details to watch the video

Error message

Watch the replay

watch the video

Presenters:

Message d’erreur Please enter your first name.
Message d’erreur Please enter your last name.
Message d’erreur Please enter your organization name.
Message d’erreur Please enter the job title.
Message d’erreur Please enter your email address.
Message d’erreur
Information provided will be treated in accordance with our Privacy policy
You have previously registered interest in receiving communications from BT

Contact