Blog · 22 Jun 2020

How insurers are managing their journey to the digital workplace

Some insurance brands have found the journey to a digital workplace relatively easy to manage. But for many others, this hasn’t been the case.

Keith Langridge
Director, insurance, wealth management and financial services

Adapting to this need for sudden change has presented numerous complications, especially if their overall approach hasn’t been cloud-based.

Reasons include being more encumbered by legacy software, system environments and associated problems around data security.

The times are changing, the challenges are not

The recent pandemic has meant that insurance companies in particular have had to react at speed, but still within the confines of their customary caution. Caution that’s essential when you’re dealing with vast amounts of highly sensitive wealth and health data.

The shift to a digital workplace means insurers need to build resilience and flexibility into their operations, along with increasing use of new technologies such as AI and IoT - sales, service and contact centre staff must be able to collaborate efficiently and effectively. Data security is paramount. The combination of higher claims and lower interest rates is placing intense focus on margins, so cost is a key factor. Customer expectation for consumer-level digitisation is adding pressure, as is the need for contact centres to integrate with the online experience.

Migration to a digital workplace isn’t helped by sprawling legacy system environments, some of which are decades old and are no longer supported by the original manufacturers. But those systems are still linked to existing products, like life insurance policies, and must be maintained.

So, at a time when lengthy and complicated migration programmes simply aren’t possible, how can you deliver a smooth transition to a managed platform that cuts costs, secures data, optimises operations and delivers productivity gains – at scale and at speed?

Meeting your challenges head on

If large insurers are to benefit from digital workplace transformation without placing extra pressure on already over-burdened IT departments, they need simpler solutions that offer:

  • seamless migration to the cloud without disruption or risk
  • reduced costs, improved operations and rapid ROI
  • managed adoption for users
  • flexibility to grow and demonstrate long-term value
  • enhanced customer experience
  • a basis for building relationships direct with the customer – a vital area of growth for insurers.

Flexibility and choice, without disruption and risk

We can help you meet these challenges. Our approach to migration means that legacy systems and varied infrastructures can be easily managed to create one seamless global structure that’s secure, collaborative and cost-efficient.

We can help you connect smoothly and securely to the application standards you need to interact with aggregators and the bigger brokers. And we’ve got a wealth of knowledge and expertise we’ve gained from defending our own network and data to help you secure yours.

Helping you create a compelling business case

We’ve got innovative commercial models to help you manage your costs as users migrate to new platforms. A single global price per user, instead of a bulk licence, lowers your immediate capital spend and allows the cost of migration to be scaled and managed effectively: you only pay for what you use.

In this way, you can realise and demonstrate return on investment more quickly, allowing a clearer view of the value and a stronger business case for future transformation.

Boosting adoption across your business

One of the major keys to success is actively helping your people make the most of collaboration and digital services.

Our adoption management approach uses a persona methodology to make sure each member of your workforce gets the tools and support they need to work well. In our experience, once users understand how much these solutions can improve their working lives, they are very quick to embrace them. It’s how we’ve previously helped large corporations deliver 70% adoption globally within three months.

Another key component is keeping the user experience consistent across the entire platform, with a choice of vendors as part of your ecosystem. This means you can tailor the experience for each user. And by using standard APIs, you don’t have to waste time on integration.

The real value comes from your end user experience

In short, global insurance organisations need to be able to flawlessly migrate to a digital workplace, get rapid uptake from their users and demonstrate the value of the investment as quickly as possible. These are all things we can help you with.

Wherever you are on the road to digital workplace transformation, we can get you there faster. If you’d like to know more, we’re here to help.

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Adapting to this need for sudden change has presented numerous complications, especially if their overall approach hasn’t been cloud-based.

Reasons include being more encumbered by legacy software, system environments and associated problems around data security.

The times are changing, the challenges are not

The recent pandemic has meant that insurance companies in particular have had to react at speed, but still within the confines of their customary caution. Caution that’s essential when you’re dealing with vast amounts of highly sensitive wealth and health data.

The shift to a digital workplace means insurers need to build resilience and flexibility into their operations, along with increasing use of new technologies such as AI and IoT - sales, service and contact centre staff must be able to collaborate efficiently and effectively. Data security is paramount. The combination of higher claims and lower interest rates is placing intense focus on margins, so cost is a key factor. Customer expectation for consumer-level digitisation is adding pressure, as is the need for contact centres to integrate with the online experience.

Migration to a digital workplace isn’t helped by sprawling legacy system environments, some of which are decades old and are no longer supported by the original manufacturers. But those systems are still linked to existing products, like life insurance policies, and must be maintained.

So, at a time when lengthy and complicated migration programmes simply aren’t possible, how can you deliver a smooth transition to a managed platform that cuts costs, secures data, optimises operations and delivers productivity gains – at scale and at speed?

Meeting your challenges head on

If large insurers are to benefit from digital workplace transformation without placing extra pressure on already over-burdened IT departments, they need simpler solutions that offer:

  • seamless migration to the cloud without disruption or risk
  • reduced costs, improved operations and rapid ROI
  • managed adoption for users
  • flexibility to grow and demonstrate long-term value
  • enhanced customer experience
  • a basis for building relationships direct with the customer – a vital area of growth for insurers.

Flexibility and choice, without disruption and risk

We can help you meet these challenges. Our approach to migration means that legacy systems and varied infrastructures can be easily managed to create one seamless global structure that’s secure, collaborative and cost-efficient.

We can help you connect smoothly and securely to the application standards you need to interact with aggregators and the bigger brokers. And we’ve got a wealth of knowledge and expertise we’ve gained from defending our own network and data to help you secure yours.

Helping you create a compelling business case

We’ve got innovative commercial models to help you manage your costs as users migrate to new platforms. A single global price per user, instead of a bulk licence, lowers your immediate capital spend and allows the cost of migration to be scaled and managed effectively: you only pay for what you use.

In this way, you can realise and demonstrate return on investment more quickly, allowing a clearer view of the value and a stronger business case for future transformation.

Boosting adoption across your business

One of the major keys to success is actively helping your people make the most of collaboration and digital services.

Our adoption management approach uses a persona methodology to make sure each member of your workforce gets the tools and support they need to work well. In our experience, once users understand how much these solutions can improve their working lives, they are very quick to embrace them. It’s how we’ve previously helped large corporations deliver 70% adoption globally within three months.

Another key component is keeping the user experience consistent across the entire platform, with a choice of vendors as part of your ecosystem. This means you can tailor the experience for each user. And by using standard APIs, you don’t have to waste time on integration.

The real value comes from your end user experience

In short, global insurance organisations need to be able to flawlessly migrate to a digital workplace, get rapid uptake from their users and demonstrate the value of the investment as quickly as possible. These are all things we can help you with.

Wherever you are on the road to digital workplace transformation, we can get you there faster. If you’d like to know more, we’re here to help.

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