We've developed an online tool to help you manage the cookies we use on the primary Globalservices.BT.com website. To use the tool, your web browser needs to support JavaScript – if it doesn't you can still find out about the cookies we use here, but you'll need to manage them through your web browser settings.
We only read or write cookies for the preference level you set.
Cookies set prior to you changing your settings will still be on your computer and you can remove them using your browser settings
We use a cookie to remember your preferences. This has a couple of consequences
- If you delete all your cookies you will have to update your preferences with us again.
- If you use a different device, computer profile or browser you will have to tell us your preferences again.
Please be aware that pre-existing cookies from our site can only be removed manually using your browser controls. The tool that we have provided will only manage which cookies are dropped from the point that the tool settings are changed. Please consult the help function of your browser for details of how to manually delete pre-existing cookies.
My Account users
By agreeing to the Terms and Conditions laid out within the My Account login process, My Account users will be accepting the creation of the relevant My Account cookies listed below. These cookies are needed to ensure the large number of back end systems connected to My Account will function correctly and provide the appropriate services a user has signed in to use.
Accepting these Terms and Conditions does not change the initial Cookie settings you may have chosen when using our primary Globalservices.BT.com website outside of the My Account portal.
The cookies used on Globalservices.BT.com are based on the International Chamber of Commerce guide for cookie categories:
For more information about cookies see the further reading below.
Strictly necessary
'Strictly Necessary' cookies let you to move around the BTGS website and interact with pages on the website. In the My Account area of the BTGS website they will let you interact with the many backend services and maintain your user’s details across these multiple services. Without them the websites and back end functionality of services you wish to use will not work at all.
These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.
We use these Strictly Necessary cookies to...
- Remember things like information you've entered on order forms when you navigate to different pages in a single web browser session
- Identify you as being logged in to the My Account Portal
- Ensure all MyAccount back end systems function correctly
- Make sure you connect to the correct pages on our website when we make any changes to the way the website works.
Cookies we have defined as 'Strictly Necessary' cookies will NOT be used to...
- Gather information that could be used to advertise products or services to you
- Remember your preferences or username beyond your current visit.
Accepting these cookies is a condition of using the BTGS website and must be agreed to as part of the Terms and Conditions of using the My Account Portal. If you remove or prevent these cookies yourselves then we cannot predict how our website and Portals will perform during your visit.
Here is a list of the cookies we have defined as 'strictly necessary'.
BTGS website Cookies |
JSESSIONID, gs_targeting_cookie,gs_functional_cookie,gs_cookie_level |
ACTIVITY, APISID, GEUP, HSID, LOGIN_INFO, PREF, SAPISID, SID, SSID, VISITOR_INFO1_LIVE, |
Additional Cookies used by My Account |
app107_HEADER_HASH, app12_HEADER_HASH, app12_JROUTE, app12_JSESSIONID, app92_HEADER_HASH, |
Performance
'Performance' cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you - all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users and measure how effective our content is.
We use performance cookies to...
- Provide statistics to BT on how our website and portals are used
- See how effective our promotions are (we don't use this information to target adverts to you when you visit other websites)
- Help us improve the website by measuring any errors that occur
- Test different designs of our website.
Cookies we have defined as 'Performance' cookies will NOT be used to...
- Gather information that could be used to advertise products or services to you on other websites
- Remember your preferences or username beyond your current visit
- Target adverts to you on any other website.
In some cases, some of these cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed above.
Using our site indicates that you accept the use of 'Performance' cookies.
Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee how our site will perform for you.
Here is a list of the cookies we have defined as 'Performance'.
Name of Cookie |
Function |
BTGS website Cookies |
|
s_cc |
3rd Party cookie used to provide anonymised |
ACTIVITY, APISID, GEUP, HSID, LOGIN_INFO, PREF, SAPISID, SID, SSID, VISITOR_INFO1_LIVE, YSC, __ar_v4 ,__utma, __utmc, __utmz _ga, _jsuid, _referrer_og, ajs_anonymous_id, ajs_group_id ,ajs_user_id, dkv, enabledapps.uploader, km_ai, km_lv, km_uq, kvc |
YouTube |
MBOX | Adobe Target |
guest_id, twll, k, _twitter_sess, original_referer, external_referer | |
Additional cookies used by My Account |
|
No additional ones used |
|
Functionality
'Functionality' cookies are used to provide services or to remember settings to improve your visit. They:
- Remember settings you've applied such as language/country preferences
- Remember if we've already asked you if you want to fill in a survey
- Allows us to offer you support using Live Chat sessions
- Indicate you are logged in to My Account portals
- Share information with selected BT Partners who help us deliver specific website services.
Cookies defined as 'Functionality' will not be used to...
- Target you with adverts on other websites
Some of these cookies are managed for us by third parties - where this is the case we don't allow the third party to use the cookies for any purpose other than those listed above.
You can control whether or not these cookies are used, but preventing them may mean we can't offer you some services, and will reduce the support we can offer you. It's also possible that preventing these cookie stops us remembering that you didn't want a specific service.
For example: if you decide to block or delete these cookies you will not be able to save your chosen language/country setting and will have to adjust it on every subsequent visit to the BTGS website.
Here is a list of the cookies we have defined as 'Functionality'.
Name of Cookie |
Function |
BTGS website Cookies |
|
supersite_session_string_languageId |
This is the language cookie which retains user preference. |
supersite_session_string_language |
This is the language cookie which retains user preference. |
supersite_session_string_locationKey |
This is the country cookie which retains user preference. |
supersite_session_string_countryCode |
This is the country cookie which retains user preference. |
Additional cookies for My Account |
|
acwebPwd |
This cookie contains password info. |
acwebPwd.Domain |
This cookie assigns domain ".bt.com" for the above. |
acwebUserId |
This cookie contains username info. |
acwebUserId.Domain |
This cookie contains domain .bt.com for the above |
ChartClass_"" & request(""Freq"") & ""_"" & request(""Report"") |
This cookie (dynamic) gets the last selected |
Chart3D_"" & request(""Freq"") & ""_"" & request(""Report"") |
This cookie (dynamic) gets thelast state back from the cookie |
companyName |
user profile information |
CustId |
This cookie contains paddedID info. |
CustId.Domain |
This cookie assigns domain ".bt.com" for the above. |
CWCweb |
Maintain user web session data |
ErrorList |
To collect the errors/exceptions occurred at application level |
firstName |
User profile information |
IV-SSO-cookie-timeout |
Identifies the user |
lang |
User's language |
language |
Used to record the preferred language for the logged on user. |
langue |
ThirdParty: FCK editor language |
lastaccesssystem |
Stores the system ID for time out popup |
lastaccesstime |
Stores the time of the last click of the portal |
lastaccesstime2 |
Stores the time of the second last click of the portal |
lastaccesstime_old |
Stores the time of the second last click of the portal |
lastName |
User profile information |
PageFrom |
To store the From Page URL, so that a user can be easily |
Pprsearchreport |
Used to store the last report system searched in PPR |
Pprsearchvalue |
Used to store the last search string searched for in PPR |
PPR_DefaultDate_xx |
For each report in PPR (xx relates to a number that relates |
PPR_FilterGroup |
Used to store the last Filter Group selected in PPR |
PPR_Report_Shading_xx |
Used to store whether shading is required |
PPR_OVQ |
Contains Installation country name, Search date range, |
Prof |
This cookie contains profile info. |
Request.QueryString("name") |
This cookie (dynamic) is used to store the record count. |
searchProf |
This cookie contains search profile info. |
Siren |
Get selected Siren name from cookie |
supersite_locale_details |
country / language preference |
telNo |
User profile information |
userEmail |
User profile information |
userId |
User profile information |
WebFX |
Every time a page refreshes, there is no need to generate |
("FlashGBS")("GVWebID") |
Login and Validation |
("FlashGBS")("SecurityRole") |
Security, Login and Validation |
("FlashGBS_FlashPackage")("TimeZone") |
User time zone |
("GVSEC")("WEBID") |
Login and Validation |
Targeting
'Targeting' cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website.
We use 'Targeting' cookies to...
- Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites.
- Provide advertising agencies with information on your visit, so that they can present you with adverts that you may be interested in when you return to our website or visit other third party websites.
- Deliver content and marketing communications tailored to your interests based on information from your visit.
You can control whether or not these cookies are used, but preventing them may stop us from offering you some services. All of these cookies are managed by third parties, and you may alternatively use the third parties' own tools to prevent these cookies.
Here is a list of the cookies we have defined as 'Targeting'.
Company |
Function |
BTGS website Cookies |
|
Eloqua |
Eloqua- The Eloqua marketing platform collects anonymous web visit information and where possible will tie this information to known identifiable contacts within the BT’s Global unit customer database, where permission has been given. Further information about Eloqua, its privacy policy and cookies are |
Encore Programmatic | uuid (or uuidc): MediaMath uses this cookie to identify a unique visitor. |
LinkedIn Insight Tag
|
More information on Cookies used by LinkedIn: |
More information on Cookies used by Google : |
|
Cookies for My Account |
|
None used |
|
Further reading
Information about cookies
Useful information about managing cookies and browser settings can be found at:
http://www.allaboutcookies.org or similar sites such http://www.abine.com
Internet Advertising Bureau
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:
http://www.youronlinechoices.eu
International Chamber of Commerce United Kingdom
Information on the ICC (UK) UK cookie guide can be found on the ICC website section:
http://www.international-chamber.co.uk/our-expertise/digitaleconomy