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Home About us Experts Richard Atherton

Richard Atherton

Senior Manager, Cloud Contact

Richard is globally responsible for the commercial, supplier and delivery management for our Cloud Contact Cisco product.

Richard has been managing Cloud Contact Cisco since the product was launched in 2008.

The Cloud Contact Cisco team is based across the globe with teams located in the Netherlands, UK and India and they manages the transformation of major multinational brands from traditional on-site contact solutions into the cloud. 

Blogs and articles by Richard

BLOG / CLOUD CONTACT CENTRE

3 golden rules for making your contact centre ROI model successful
How can organisations make the most of the cost saving opportunities of an opex contact centre model?

FEBRUARY 2021

BLOG / CLOUD CONTACT CENTRE

How contact centers can deliver an excellent customer experience at peak times
As contact centers move to the cloud, businesses are embracing innovative technology and pricing structures to support service standards.

MARCH 2020

BLOG / CLOUD CONTACT CENTRE

How to avoid a messaging meltdown in your contact centre
New research pinpoints what you need to know about implementing messaging as a communications channel.

FEBRUARY 2020

BLOG / CLOUD CONTACT CENTRE

The real ROI of moving to a cloud contact center
Richard Atherton looks at some of the ways you can cut costs with cloud contact centres.

JANUARY 2019