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Case Study

Helping FCA Automotive Services bring its contact center in-house

Bringing its customer financing operation in-house meant FCA Automotive Services needed to recruit 80 people, and provide a suitable space and set-up for them to work from.

BT gave us the guidance we needed to get our business up and running quickly. BT Cloud Contact was the most cost effective solution.”

Moiz Sheikh IT Services Manager, FCA Automotive Services UK

Solution

Give your users the best meetings experience

Work better together, securely, regardless of location.

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What matters most to you?

Whatever your business goal, we have the technology, expertise and know-how to help you achieve it.

Topic

Transform your customer experience

Embracing new channels and technologies can help you exploit fresh opportunities and stand out from the competition.

Shape your future infrastructure

Your network needs to evolve to meet the changing needs of your business. We can deliver a network to help you thrive now, and into the future.

Do the digital office

Power your employee productivity and accelerate your digital transformation.

Make security integral to your business

You want a proactive approach to security and to predict threats before they happen, with security built-in, not bolted on. You need to make security integral to your business.

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Insights

Analyst Report

IDC MarketScape: Worldwide UCaaS Service Providers for Enterprise 2021 Vendor Assessment

BT is positioned as a leader in the IDC MarketScape which evaluates 19 service providers offering UCaaS for enterprises globally.

Webinar

Hybrid headaches series

Our new three part webinar series – Hybrid headaches – unpacks the trends and insights global organizations need to consider as they make the transition.

Webinar

The contact center insights and trends series

Blog

3 key focus areas to improve supply chain resilience

The pandemic has proved how crucial supply chain resilience is, so why are so many consumer goods companies slow to adapt?

Blog

How the indirect market can successfully deliver enterprise global voice

Global SIP is now available to help telecoms resellers and system integrators support the international voice connectivity needs of enterprise customers.