“We’re extremely proud to be recognised as a leader by the IDC MarketScape: Worldwide UCaaS Service Providers for Enterprise 2021 Vendor Assessment, to not only provide choice but also the ability for our customers to have multiple choices at once, allowing interworking on-net with the Session Management Layer.
In this new world of ‘business beyond the office’, what’s clear is that a one-size-fits-all approach to remote working strategies won’t work. Our experience in large transformation programmes – both within our own business and with many of our customers – shows this. Putting people first and technology second, as well as having the right infrastructure, collaboration tools, processes and adoption procedures in place, is the difference between a business surviving and a business thriving in uncertain times.”
According to the IDC MarketScape, our portfolio approach underpinned by our legacy in delivering integrated solutions to large organisations can benefit customers of its UCaaS solutions.
The IDC MarketScape also states that “BT offers a foundational set of security services built into the UCaaS solutions, as well as optional add-ons for specific customer needs or personas and a range of monitoring and issue detection notification services, and ongoing adoption services to help ensure usage and customer satisfaction.