The challenge now is how to enable this new way of working for the long term. It needs to meet all the standards of accessibility, service quality and inclusivity of the old office-centric model. And of course, it must be secure.
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Previously, it would’ve been almost unthinkable for jobs as diverse as financial traders, contact centre agents and teachers to move en masse to remote working. But in a triumph of human ingenuity and adaptability (and Microsoft Teams, Zoom and Cisco Webex), it worked out.
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