Making cloud count: How telcos can boost revenue with Cloud CX
We can help your customers drive cost and operational efficiency while improving end-customer experience using our omnichannel cloud contact solutions and our global voice network
- 23 Sep 2021
- 13:00 Vereinigtes Königreich
Is technology disruption impacting your revenue?
As contact centres and digital channels converge customers are using multiple channels to connect with contact centres. This presents new revenue challenges for telcos:
- a reduction of voice traffic leading to a reduction in revenue
- multi-shoring impacting revenue as voice traffic moves away from your network
- voice revenue is also lost to digital channels, for example, when it originates from a mobile app.
In our webinar we'll explore:
- how to create new revenue opportunities by adding cloud customer experience platform and networks into your portfolio
- the challenges your customers are facing when delivering superior CX for their customers
- how our cloud contact solution help you integrate your customer’s new or existing contact centre infrastructure
- how our global inbound services can help your customer’s customers stay connected.
- Karine Palacios, Global product director, cloud contact centres, BT
- Vijay Venugopalan, Global head of contact centre specialists, BT
- Mridul Srivastava, Head of customer marketing for indirect and partners, BT
Watch the replay >
Making the right decisions to bring your contact centres’ platforms, channels and applications together may be challenging. Our contact centre experts can help you cut through the maze of options.