Terms and conditions
Terms and Conditions for our Products and Services
Below are the terms for some of our main services.
General Terms (GTs) – Services for use in the UK are sold under the General Terms. The contract comprises the General Terms and the Schedules for the specific services being purchased. The Schedules detail the product specific terms and are set out below under the heading ‘Schedules for Services sold under the General Terms’. Some products will also have an additional Annex, which can be found under the same tab. If you have bought a Service under the EE Mobile Schedule to the General Terms, additional terms apply and are available or referred to under the “BT Terms” tab at www.ee.co.uk/businessterms.
If you cannot find the service you are looking for under the General Terms, you may find it under the Product Services Agreement (PSA), which comprises the Product and Services Agreement, Services Schedules and Service Annexes.
- Product and Services Agreement (PSA) – formerly called Master Services Agreement (MSA)
- General Terms (GTs)
Further related information can be found on our BT Business Terms and Conditions page.
If the product terms you require are not listed on this website, or if you are unsure which product terms apply to your Service, please contact your account manager.
Schedules for Services sold under the General Terms
BT Security
- BT Managed Cloud Security (Cisco Cloud Umbrella)
- BT Managed Cloud Security (Zscaler)
- BT Managed Cloud Security (ScanSafe)
- BT Managed Firewall Security Service
- Managed NAC Security
- BT Managed PKI Security
- BT Managed PKI Security Fast Track
- BT Security Ethical Hacking
- BT Security Threat Defence
- BT Security Threat Monitoring
- BT Security Consulting Service
- BT Symantec Endpoint Protection (SEP)
- Software Resale
BT Connect
- Agile Connect
- BT Connect Intelligence – IWAN
- BT Connect Intelligence Infovista
- BT Internet Connect Global
- BT Internet Connect Reach
- BT IP Connect Global (MPLS)
- BT IP Connect UK
- BT IP Connect Web-VPN
- BT Optical Connect
- BTnet (Internet Connect UK)
- BTnet Security Annex to BTnet (Internet Connect UK) Service
- BTnet (Internet Connect UK) – BT Managed DDoS Security Annex
- Cloud Connect Acceleration
- Connect Intelligence Dynatrace
- Connect Intelligence Riverbed
- Connect Services Platform
- Enterprise Connect
- Ethernet Connect UK
- SHDS Connect
BT Contact
- BT Cloud Contact Next Generation
- BT Inbound Contact Global
- BT Inbound Contact UK
- Cloud Contact Microsoft
- Cloud Contact Notify
- BT CCPCI (GS)
BT One
- BT One Voice (NOTE: Customers ordering SIP Trunking are REQUIRED to have the VOIP Obligations Annex attached to their contract)
- One Voice – BT One Voice SIP trunk UK
- One Voice – BT One Voice SIP Trunk UK with One Voice Anywhere
Please refer to the entry for BT One Voice SIP Trunk UK - One Voice – VOIP Obligations Annex
BT One Mobile
- BT One Mobile Secure Data Management (Wandera)
- BT One Mobile Secure Devices (MobileIron)
- BT One Mobile Secure Application Development Service
- BT One Mobile Anywhere (Webbing)
BT Compute
- Alibaba Cloud Services
- Amazon Web Services
- BT Compute Protect Server Security
- BT Compute Protect firewall
- BT Compute Telehousing
- BT Compute Telehousing Interlink
- Compute Managed Services
- Compute Managed Services (Cloudreach)
- Microsoft Azure
Equipment
Mobility (BT Field Force Automation)
- BT Field Force Automation Purchased Equipment and Software Schedule
- BT Field Force Automation Support Services Annex
Other
Reseller Terms
General Services schedule and annexes
BT Connect annexes
- Connect Applications - Connect Acceleration
- Connect Applications - Connect Intelligence
- Connect Applications - Connect Optimisation
- Connect Assessment
- Ethernet Connect - Ethernet Connect Global (formerly Etherflow Global)
- Ethernet Connect - Ethernet Connect UK (formerly Etherflow/Way UK)
- IP Connect - IP Connect Global 2
- IP Connect Web-VPN
- LAN Connect Global
- Private Line Connect
BT One annexes
- One Enterprise - Microsoft Lync
- One Cloud - One Cloud Cisco
- One Cloud - Microsoft Lync
- One Voice - Voice Port (MSA)
- One Voice - VOIP Obligations (MSA)
- One Voice expenses
BT Security annexes
- Managed Cloud Security (Zscaler)
- Managed Cloud Security (ScanSafe)
- Managed Email Security
- Managed PKI Security
- Managed Security Services
- Security Threat Services
- BT Security Consulting Service
- BT Security Ethical Hacking
BT Contact annexes
BT Compute annexes
Mobility annexes
- Mobility Managed Sourcing
- Mobile Device Management
- MobileXpress
- Device, Application, Content and Email Management
Other annexes
Equipment and ancillary services schedule and annexes
Annexes
Product Schedules
BT Contact