Presenters: Kate Denison, Senior manager, product & partner marketing; Andrew Small, Cloud Collaboration Director; and Dr Nicola Millard, Head of customer insight and futures
Watch our experts as they discuss how you can ensure a consistently brilliant experience when it matters most. They looked at the challenges customers just like you are facing when it comes to customer contact, and how technology can help you cope with contact centre demand during your busiest times – so you can deliver a first-rate customer experience throughout the year.