Travel & Logistics masterclass: coping with contact centre demand
Presenters: Kate Denison, Senior manager, product & partner marketing; Andrew Small, Cloud Collaboration Director; and Dr Nicola Millard, Head of customer insight and futures
Your customers always want a great experience, but in an industry with regular peaks in contact demand – such as Black Friday, Christmas, and busy sales periods – this can be tricky to deliver.
Watch our experts as they discuss how you can ensure a consistently brilliant experience when it matters most. They looked at the challenges customers just like you are facing when it comes to customer contact, and how technology can help you cope with contact centre demand during your busiest times – so you can deliver a first-rate customer experience throughout the year.
- Kate Denison, Senior manager, product & partner marketing at BT
- Andrew Small, Cloud Collaboration Director at BT