Our service story
We put you first. We believe that service is the most important thing we provide. So we always strive to exceed your expectations.
We know that what we do matters to you, and affects the success of your organization. We pride ourselves on being a partner that you can trust, and we know that our service is at the heart of our relationship.
We will support you with the right people, the right skills, and the right industry knowledge. We want to make sure we get the basics right – delivering what we say we will, when we say we will. But we’re also always looking to do much more than that. Our service is always evolving to make sure we give you the best possible options and experience.
We put our customers first, always.
IT managed services
Our IT Service Operations centers aim to give you a flawless experience across your applications and processes. BT Federal leverages its Reston Secure Network Operations Center, BT’s four global service hubs and 22 support service centers to deliver exceptional service – in local languages, 24 hours a day, 365 days a year. We make sure everything works – devices, apps, networks, and data centers. And we don’t just manage the technology; we also understand its impact on your business. Watch our new video to find out more.
The next generation of service
We operate in a fast, changing, and increasingly complex world. It’s easy to feel lost. But we’re here to help, focusing on what’s important to you. We look at more than just the technical performance of networks and devices. We also look deeper, to understand and respond to the operational impact as well. Watch our partner BT’s video to see how we are delivering service now and in the future.
Service Integration from BT Federal
Simplify the complicated IT and communications world
We can make sure all your IT works together like it should
In an increasingly complex world of IT solutions, you need to bring together a mix of different products and services to get the solutions your enterprise needs. These services are sourced from a range of different suppliers to get market-leading technology at the best possible price.
In the past, you would either have managed that complex mix of suppliers, products, and services yourself or used a service integrator to manage those decisions for you.
Organizations are now approaching this in a new way. They’re looking to us to deliver a hybrid solution: we act as both the service integrator and the solution provider. Customers choose the various suppliers and technologies, often mixing enterprise assets and cloud offerings based on agreed criteria and technical or commercial performance. We then deliver an end-to-end solution across a single service domain, wrapping it all in world-leading service-level agreements (SLAs) and simplified contract arrangements.
We call this an enriched Network Service Integrator (eNSI) model.
The key benefits of BT Federal as an eNSI
- Our joint network credentials with BT are the key to delivering the solution. Our portfolio, coverage, and experience make us stand out in the marketplace. This is why BT is again a leader in Gartner’s 2015 Magic Quadrant for Global Network Service Providers, the fifth year in a row.
- Using our service engine – the tools and processes that deliver our service to you – we integrate and manage complicated, geographically dispersed, multi-vendor environments.
- We can offer real-time application performance monitoring and management across all your products and services from multiple vendors.
Our transparency and management systems mean much sharper SLAs can be set – and met. These can include network performance and availability, the speed of fault resolution, and application response times.
We use all these benefits, along with BT’s global assets, and our supplier integration experience to make sure you get the best solution at the best price.
To find out more about service integration or eNSI from BT Federal and our partner BT, please contact us.